How can I register a pet in the Animal-id.net database?

It’s easy! Just go to https://animal-id.net/en and click the "Register a pet" button. It's absolutely free. If you do not have a personal profile, the system will create one automatically. If you already have a personal profile, enter the email you used for registration and the system will add a pet to it. Warning: a profile activation email will be sent to your email. Please follow the "Activate Profile" link provided in the email. Your profile will be activated and you will be able to login using your login and password.

Why do I need to register my pet in the Animal ID database?

Identification of your pet is their chance of getting back home in case they get lost. All of the pet info is stored in your online pet’s profile: their description, photos, owner’s contact info and pet data, emergency contacts, copies of veterinary documents. To identify an animal one needs a transponder (microchip) / or a pet id tag. Both identificators or at least one is linked to your pets profile thus making all important information visible for the finder.

What effective animal identifiers do you offer?

  • Animal ID QR pet tag - this is a tag with contact details of the owner and the animal's nickname on the front, and a QR code on the back. When scanning a QR code, an ordinary smartphone accesses the online profile of the animal and its owner, and the owner of the animal receives a message with the GPS coordinates of the animal.
  • The transponder (microchip) is a small sterile capsule made of hypoallergenic glass, which houses a microchip with a 15-digit unique number. The capsule is inserted into the skin of the animal and stays for life. The process is simple and painless, reminiscent of a typical injection. The chip can be read by a special scanner and gives access to online information about the animal and its owner.

How much does QR code pet tag costs?

The price varies from $15.99 for a tag with a premade design to $19.99 for a customizable tag with your own photo (tax included). $5 from each purchase is sent to animal shelters that we have partnered with.

Can I add 2 phone numbers or an emoji to the tag?

Animal ID QR tag can include a telephone number, an animal's nickname, and a matching design on the front. There is always a QR code on the back of the tag.
You can include a second phone number on the front instead of an animal's nickname.
Emojis cannot be included.

I bought an Animal ID QR tag, what should I do next?

The first step is to activate the QR tag.
The QR pet tag binds to an animal's profile only after its activation on https://animal-id.net/en.
Therefore, in order for the QR code scan to open the animal data, the QR tag and profile must be pre-linked through the activation of the tag. Each purchase of the QR tag is accompanied by instructions for the activation process. You will also receive online instructions to your email after the purchase.

How do I activate a QR tag in my animal profile?

Go to the animal’s profile and click the "Activate QR pet tag" button.
Enter the QR tag number and activation code in the appropriate fields.
You can also add a QR tag using the "Scan QR Code" feature. To do this, log in to your account using your login and password, click on the "Activate QR pet tag" button and then click on the "Scan QR code" button.

Where to get the activation code for the QR pet id tag?

If you have ordered an Animal ID QR pet id tag, then the activation code is on the front page of your instruction book. You will receive the instruction together with your order. If you have received a QR pet tag at the vet clinic and the vet has not attached it to your pet's profile, then go to "Contacts" - "Feedback" or at https://animal-id.net/en/contact and shoot us a message, we will gladly assist you.

I received the error "Invalid QR tag number", what should I do?

The letters in the tag number should be capital English letters. All values ​​(QR tag number, activation code) must be entered without spaces.

My contact information (phone, address) has changed. Can I change the info?

The owner can edit personal data (except email) independently from his personal account. To do this, login to your account using your login and password. Click on "Settings" and change the data as desired.

When I scan the QR code the location is incorrect / unspecified, what should I do?

Before you can scan the QR code, make sure you have enabled GPS and internet connection on your phone. GPS coordinate accuracy can be also affected by: GPS signal strength and Internet connection quality. If you are using a VPN, turn it off.
Attention! Do not take a photo of the QR code of your tag or post it online. Scanning the QR code from a photo won’t show the location of your fluffy friend, but the location of the photo scanning.

Can someone else change the owner of the animal or remove the animal from the database?

Only database administrators can change the owner of an animal or remove an animal from the database. If you need to make such changes, please go to the Contacts section - Feedback or shoot us message at https://animal-id.net/en/contact and we will gladly assist you.

I want to change the animal data. How do I do it?

Only database administrators and animal owners who have a PREMIUM subscription can change the data. Go to the Contacts section - Feedback or at https://animal-id.net/en/contact and let us know what changes you need.

What is a PREMIUM subscription and how do I apply for it?

The PREMIUM subscription makes the following services available:
  • Quick access to a special template in case your friend gets lost. It includes most important data on both the animal and the owner. The template is also printable and can be easily distributed in social media;
  • SMS about QR code scans with GPS coordinates of the scanning place;
  • Annual replacement of the tag (with annual subscription);
  • Adding an unlimited number of documents;
  • Adding other identifiers (tattoos, branding, etc.).
There are two types of PREMIUM subscriptions:
  • Single (per pet) - $ 4,99 / month or $ 49.99 / year.
  • Family (if you have more than 3 animals) - $ 14.99 / month or $ 149 / year.
Follow the link to order a PREMIUM subscription - https://animal-id.net/en/premium Or log in to your profile - Go to Settings (the green circle to the right of the Information section) or click the link - https://animal-id.net/en/user/edit-profile - go to Settings, select the Subscription section.

I found a pet. What should I do?

If you have found a pet with an Animal ID QR pet tag:
  • Call the phone number on the front of the QR code pet tag.
  • Turn on GPS and Internet connection on your phone and scan the QR code on the back of the tag. You will be redirected to the pet’s page and its owner. Click on the "Contact Owner" button, choose a method of communication and report that the animal has been found.
If the animal does not have a QR code tag:
  • Take the found animal to a veterinarian or any facility with a transponder (microchip) scanner. If the pet is registered in our database, you will be able to find the owner’s profile and contact them shortly.
  • If the animal is identified by the transponder (microchip), go to Contacts - Feedback or at https://animal-id.net/en/contact and email us by selecting the "Other" topic in the feedback form, so we can help find the owner quickly.
If the animal is not identified by either a QR code pet tag or transponder (microchip):
  • Report the missing pet via social networks by adding their photo, a short description and the place where you have found them.
  • Post printed ads with photos of the fluffy buddy near the place where you have found them, at public transport stops, shops, pet stores, veterinary clinics and at the entrance to the home.
  • Post these ads in social media lost pets groups as well as on your profile. Ask your friends to repost your publication. Contact animal shelters nearby.